VIA Support
Need support? Fill out the form below, and we'll get back to you as soon as possible.
Support Hours and Response Times:
- Regular Support Hours: 9 am to 5 pm, Monday through Friday. During these hours, we guarantee a response time within 4 hours.
- Off-Hours and Weekends (Saturday - Sunday): Urgent / critical requests are responded to as soon as possible. Non-urgent requests will be responded to during the next regular support period.
Voicemail Support:
- Call 502.498.8470 and leave us a voicemail with your name, phone number, email and a brief description of your request and we'll call you back.
Emergency Support:
- For urgent, business critical issues, please select Priority: URGENT when submitting your request via the form below OR say the word "urgent" when leaving a voicemail. NOTE: Emergency rates will apply.